Frequently asked questions

Your questions, our answers.

Quotes, payment, shipping, customs, quality: everything you need to know before ordering from China with Kokoma.

Your quote.

Do I need an account to request a quote?

No. A product link or description and your WhatsApp number are all we need. The quote is free and comes with no commitment.

How soon will I receive my quote?

Within 48 business hours, on WhatsApp and in your client area. It is valid for 7 days.

What does the quoted price include?

Everything: the product bought in China, local costs there, the inspection with photo, shipping, customs, taxes and delivery to your address. What you approve is what you pay.

I don't have a link, only a photo or a product name. Is that okay?

Yes. Send a photo, a reference or a description (size, colour, voltage, intended use): our team in China will find the manufacturer.

Can I request several products at once?

Yes, up to 50 products in a single request. You can paste a list or upload our Excel template.

Is there a minimum order?

No. You can start with a single item to test, then order more.

Payment.

How can I pay?

By MTN Mobile Money, Airtel Money, bank transfer or cash at our office.

When do I pay?

After you sign the purchase order. We buy nothing until we have your approval and your payment. For businesses, a deposit followed by the balance before delivery can be arranged.

Will I get an invoice?

Yes. The quote, signed purchase order, deposit invoice and final invoice are all available in your client area, in your name or your company's (RCCM, NIU).

Can the price change after I sign?

No. The signed price is the final price. If a product needs special handling, it is stated in the quote before you pay.

Shipping and lead times.

Air or sea: which should I choose?

Air (7 to 12 days) for anything urgent, light or valuable. Sea (45 to 60 days) for volume: furniture, materials, stock. Choose "Advise me" and we will suggest the best option.

When do lead times start?

From departure at our warehouse in China, once the goods have been bought and inspected. The quote shows the estimated total lead time.

Where do you deliver?

To Brazzaville and Pointe-Noire, at your address or for pickup at our premises. For another city, ask us and we will tell you what is possible.

How do I track my order?

In your client area, step by step, plus a WhatsApp message at every change: ordered, inspected, on the way, arrived in Congo, delivered.

Customs.

Are customs really included?

Yes. We deliver "Delivered Duty Paid" (DDP): customs clearance and taxes in Congo are included in the price. Nothing to pay on arrival.

Are any products prohibited?

Yes: weapons, ammunition, medicines, counterfeits, perishable goods, dangerous or flammable products by air, and any product banned by Congolese customs. Batteries may have to go by sea.

Do I need to provide any documents?

No, we handle the formalities. For an invoice in your company's name, simply enter your RCCM and NIU in your client area.

Quality and guarantees.

How can I be sure of the quality?

Our team inspects the goods in China and sends you a photo before shipping. You approve before anything leaves.

What if the goods aren't right?

If the inspection reveals a problem, we settle it with the supplier before departure. After delivery, let us know promptly about any damaged, missing or non-compliant product, with photos: every case is reviewed.

Can I choose the range, from budget to premium?

Yes. Chinese factories produce for every range. Tell us your budget or the quality level you want, and we will find the right supplier.

Businesses.

Does Kokoma work with businesses?

Yes, it is our core business: shops, hotels, construction, oil and gas, agriculture, healthcare, schools and NGOs. Your business account brings together quotes, purchase orders, invoices and order history.

Can I use my own order reference?

Yes. Your internal purchase order number appears on the quote, the purchase order and the invoices, and helps you find your orders.

Can I easily reorder the same products?

Yes. From a past order, "Reorder these items" brings back the whole list: adjust the quantities and send.

Can't find your answer?Ask us on WhatsApp

What can we bring you?

Send a link: free quote within 48 h, no commitment.

Get a free quote